Hi all,Was hoping someone would clarify some call flow logic for me please.If I have a script set to check logged in resources, and if there is a logged in resource, to put the call through to the agent. If the agent does not answer, the call goes ba...

Hi all,I was wondering if it is possible to put the output of a syslog message generated from a TCL script into variable and trim that to only get a subset of the syslog message.I believe the logic would be like this but still trying to translate it ...