Trying to use Menu Step to give Caller option to give 1 to leave a message or 2 to return to queue.When pull Menu to script, and fill in Filter, I do not get the "+" to program the "1" and "2". What am I missing?
What version of AACC is this? and what version of ICM? Found in a recent install with AACC 6.3 with SP 8 and ICM 8 that we had to drop back to Avaya HDX SDK 5.0 and Avaya RTD SDK 3.5 to work correctly. Once we did this, worked like a charm. Curre...
I was looking for a "+" to drop and allow for programming but there was not one. tried dragging and danged if it didnt work! Thanks for your patience! I am a Avaya AACC script programmer and sometimes this UCCX programming is a bear to wrap my he...
I uninstalled the editor as we did have a upgrade and reinstall from the pull down from tools. No joy. I am including a MS word doc with the information you requested.Thank you for any help you can give.Kedre
