Did you get this fixed? I have done what I think you are asking for. You need to save the Live Report in CUIC using Save As. - Edit the view, - Create a Threshold to replace the number with a text description,  create one for each value. - Save. - Ge...

I'd like to add another request:We experience that some agents close their Finesse tab or browser unintentionally. They may not realise it until the inactivity timer limit is reached since thay are still logged in and may even receive calls.We have o...