diwakar.d
Level 1
Level 1
Member since ‎08-21-2009
‎08-18-2017

User Statistics

  • 27 Posts
  • 0 Solutions
  • 46 Helpful votes Given
  • 5 Helpful votes Received
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Hi,I had a problem reported by one of the agents, while they login to the CTIOS Agent Desktop 7.1, the error "10115 'CreateNewClientInstance Failed - Login Failed'" appear and does not allow to login.Solution: Deleting and recreating the Device targe...
Hello,I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I hav...
Hi Team,I am searching for the calculation involved in Answered, RONA, handled and between them. However I failed to find the information which convinces me! Can any one please suggest.Thanks in advance.
Hi,The Call Manager Event logs if silled with the error mentioning the B-channel is down for MGCP gateway, the vendor confirmed that they are not able to find any alarms, I checked the port speed, that seems to be fine, should I run Q931 trace or how...
Hi,If two the skill groups are in individual ICM scripts and and an agent is part of the either skill groups. The how to priortize the call of ICM script B.Ideally i would like know whether defining the priority(1-10) on the skill group hold good if ...
Community Statistics
Member Since ‎08-21-2009 05:10 AM
Date Last Visited ‎08-18-2017 03:54 AM
Posts 27
Total Helpful Votes Received 5
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