Are there any other agent states than Talking, Ready, Reserved, Not Ready, and Logout? Specifically, does UCCX know when the agent has placed the caller on hold and if so, can I retrieve and display that information in a Wallboard? TIA
Currently CAD "remembers" the ID and extension of the previous user and populates these fields when launched. Is there a way to make it forget, thus forcing agents to enter the complete login information? I've noticed that after an upgrade, many of...
Right now I can only seem to get them to show up on the left and under the agent stats. How do I orient a table to appear on the right side of the page while keeping the agent stats in the center so that I have queues on both sides of the page and t...
Nothing about hold in either of those tables. for reference, it is rtcsqSSummary. So, where is RTR getting the hold times? if i know the name of the variable i can just go grab it, yes?
ok, inside the agent state is not an option, but I should still be able to pull this information (the fact that the call is on hold) into a wallboard since it is being tracked, no? So, in real time, can I pull "something" from the DB that will tell ...
