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- About Ryan Hilfers
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Member since
11-30-2010
31
Posts
15
Helpful
4
Solutions
Created by
Ryan Hilfers
in Contact Center
in Contact Center
07-31-2018
06:39 AM
07-31-2018
06:39 AM
jconsole will tell you this on the 'Memory' tab. It will show Used: Committed: and Max: at the bottom.
Since your xms and xmx settings are equal, JVM will start-up and commit the entire heap memory to the OS. All this means is that the OS will keep that much reserved for the application but it will not show this much actually used.
Same for jconsole memory.. it will show the entire heap committed but only a portion used.
In terms of your definitions... "total heap reserved" could be calculated by summing committed memory for all three processes.
In windows, if you open Resource Monitor, Memory tab will have Commit values for tomcat8.exe processes...
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
07-31-2018
05:22 AM
07-31-2018
05:22 AM
hey jimmy,
while they share the same java runtime environment, they do not share the same JVM instance. Two entirely separate tomcat containers are started in separate JVMs. CVP uses Apache's proc run libraries to wrap the tomcat container as a windows service, and therefore in your process tree you'll see something like "Commons Daemon Service Runner" expand details on that and you'll see one for CallServer and one for VXMLServer. you can connect jconsole to jmx port 9696 on VXMLServer and 2098 for CallServer (check the jmx_*.conf files at C:\Cisco\CVP\conf)
Your registry parameters will be unique between the processes, so in your example callserver would have 2gig and vxmlserver would have 4gig
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03-22-2017
06:28 AM
Hey Roshan, did you end up using Sub flow or subdialogs? One deal breaker for me was inability to re-use subflows across multiple CVP applications, it seems the subflows must be nested under a specific CVP app. We use subdialogs because of this limitation. Which is a bummer because as you mentioned a subflow would keep the transfer local to VXMLServer vs sending a new VoiceXML page to the gateway and opening another session with another app when doing a subdialog. There has to be a performance overhead to doing that, however small it may be.
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
03-15-2017
12:17 PM
03-15-2017
12:17 PM
Thanks for chiming in. The ecc variable user.microapp.ToExtVXML has the same Max length in both environments, with four elements in the array. Its being modified in a set variable prior to the Run Ext.Script node. For ex, if I had a value in PV10 i wanted to override dnis with before going into an external application i would specify a set variable node with concatenate("_dnis=",Call.PeripheralVariable10) That should come into the VXMLServer application with start,parameter,_dnis=<whatever PV10 had> UPDATE: I have TAC looking into it, was more-so curious if others have this working or not in 11.5; its working fine in 10.5
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
03-15-2017
10:43 AM
03-15-2017
10:43 AM
+1, ability to block on audio is a must have!
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
03-13-2017
09:27 AM
03-13-2017
09:27 AM
Has anyone else had issues overriding the _dnis and _ani session variables in cvp 11.5? We're prepping for upgrade from 10.5 to 11.5 and noticed that when we try to override "_dnis" or "_ani" in the ToExtVXML array variable, its not working. The ICM scripts are unchanged from cvp 10.5 to 11.5. I see it is still mentioned in the 11.5 CVP User Guide that these variables can be overridden within the ToExtVXML array var. Thanks, Ryan
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
02-28-2017
09:05 AM
02-28-2017
09:05 AM
Hi Raghu, You can set it via action element specifying a java class like so:
public class SetDocumentLanguage extends ActionElementBase
{
@Override
public void doAction(String name, ActionElementData data)
throws AudiumException
{
String currentDocLang = data.getDocumentLanguage();
data.setDocumentLanguage("en-US");
}
}
You can also set your document language in an OnCallStart class so it applies to the entire application flow transparently. -Ryan
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
02-21-2017
05:16 AM
02-21-2017
05:16 AM
I agree with Gerry, sounds like a cert issue. If your endpoint is presenting a self-signed certificate or the cert was issued by a CA not in the default truststore, you'll have to add that to Tomcat's truststore. Look at the certificate presented in IE by clicking on the address bar's lock icon, view the cert and look at the certification path. The "root cert" or CA needs to be in Tomcat's truststore. If its not, add it to the cacerts file at C:\Cisco\CVP\jre\lib\security\cacerts on your VXMLServer host. You'll have to use the keytool app in the jre/bin folder to add one. EDIT: I missed that you're having issues in call studio, the same applies, except you'll be adding the cert to call studio's JRE. probably at ..\Cisco\CallStudio\eclipse\jre\lib\security
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02-17-2017
08:42 AM
Hi Denise, thanks for taking the time get back to me. We are on 11.5 CCE and Finesse and latest Social Miner.. I did show status on finesse to verify:
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02-16-2017
07:27 AM
Hi, I'm trying to get a demo working with the task routing API and the Task Management Gadget sample from Cisco DevNet: Task Routing It seems the Task Management Gadget is having problems with the Finesse Media API on sign-in. I see a 404 in the javascript console on my browser to https://<finesseHost>/finesse/api/User/700000011/Media?nocache=1487257966238 I'm thinking that is the TaskManagement gadget attempting to get the possible media domains for this user? If i try to follow this directly, i get the api error <ApiError > <ErrorType > Not Found </ErrorType > <ErrorData > finesse.api.not_found </ErrorData > <ErrorMessage > The request is not available for CTIversion less than 20 </ErrorMessage > </ApiError> I have a chat MRD setup in ICM with mrid 5001. If i try to sign-in the user via Media Sign-in REST API i get a method not supported error.. if i simply try to query the user state in that MRD via finesse/api/User/700000011/Media/5001 i get:
<ApiError>
<ErrorType> finesse.api.media.not_configured </ErrorType> <ErrorData> finesse.api.not_found </ErrorData> <ErrorMessage> MediaDomain Information Does Not Exists in Finesse for Id: 5001 </ErrorMessage>
</ApiError>
How can i troubleshoot the finesse MediaDomain information? I double-checked that the credentials to the enterprise config db are good. I've tried digging through all the finesse logging to try and find initialization of the domain config but i'm stuck. If anyone has any advice or things to check, i would greatly appreciate it! -Ryan
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
10-27-2016
07:02 AM
10-27-2016
07:02 AM
So Cisco's stance is that we should always be deploying our production applications from an IDE? (CallStudio) That is nuts. Has anyone come up with a creative solution? We have a full CICD pipeline that depends on SAB in order for jenkins to build the cvp applications in the repo. We're looking to upgrade to cvp 11.5 here and we got around the SAB issue on our previous 8.5 -> 10.5 upgrade by taking the SAB utility from cvp 10.0 package and with some slight modifications, it works for 10.5. That isn't even an option for 11.5. I can't imagine we're the only ones trying to use continuous integration tools with CVP applications.... puzzled by Cisco's stance on this.
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10-14-2016
12:11 PM
the last bits of documentation around it are still in 10.5 User Guide Change History:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_5/user/guide/CCVP_BK_V6B3C95C_00_vxml-server-and-cisco-unified/CCVP_BK_V6B3C95C_00_vxml-server-and-cisco-unified_preface_01001.html?bookSearch=true
Removed information about Standalone Application Builder.
August 20, 2015
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Created by
Ryan Hilfers
in Contact Center
in Contact Center
10-14-2016
12:09 PM
10-14-2016
12:09 PM
There was an open bug CSCuv72535 tracking the missing SAB utility in the latest CVP versions. I see it has been marked resolved as of 11.0.1 but still i do not see the SAB utility in 11.5 after windows install.
Does anyone know more about the resolution to CSCuv72535? We want to upgrade from 10.0 to 11.5 here but are fully integrated into a jenkins CIDC pipeline... SAB is a requirement.
Thanks,
Ryan
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Public Statistics
| Date Registered | 11-30-2010 11:30 AM |
| Date Last Visited | 08-01-2018 02:27 AM |
| Total Messages Posted | 31 |
| Total Helpful Votes Received | 15 |
