I have an ICM Enterprise (v6) script with several "Queue to Skill Group" nodes. One node has the consider if formula SG.xx.RouterCallsQNow< SG.yyy.LoggedOnNow+1I see 1424 calls go ii, with 738 out the success leg and 646 out the failure leg. It seems...

HI,Site Setup:ICM Enterprise 6.0 sr3CRS 3.5.3CM 4.0.2(3)We recently added a second IVR and are unable to add any scripts for the second IVR. The name of the script on the IVR and in ICM is unique to the IVR. During the add to the ICM VRU script list,...

I have some users that are accustomed to the Siemans and Nortel platforms where forwarding the primary number automatically forwards all secondary lines. They desire similar functionality in their new CCM environment. Is there an easy way to do this ...

I have some admin assistants that feel the "missed calls" function on a multi-line phone is useless. I need to either disable that function for these phones or limit the reported missed calls to those that were intended for the primary number.Any ide...

We are trying to connect to a Pelco camera/webserver and the normal AAA auth seems to need the virtual HTTP workaround, as described in the PIX documentation. Does someone have an example of using this for an Inside-to-Perimeter connection?