I have installed ipcc 5.0.2 with service release 1, Actually an inbound call comes and it's deliver in the order that I configure the agents, but when an agent makes an outbound call, the order is lost, the call is deliver to an agent that had a call...

Hi I want to change my autoattendant greeting to a personal greeting, How I can do that ??If somebody how can I change it, please let me know