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Stuart Brock
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Member since ‎03-07-2024
‎03-27-2024
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Unique Wrap up codes for Inbound and Outbound Calls on Cisco UCCE

03-07-2024
Hi, On Cisco UCCE 12.6 - can the Finesse agent have unique wrap up codes for Inbound calls and Outbound calls? meaning, so the codes shown to agent while answering the calls are completely different? Cheers!
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Member Since ‎03-07-2024 07:56 PM
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