HelloDoes someone know the max amount of characters we can put in the Alerting Name.We are about to enable Caller ID external from our Provider and I'm assuming that the only details the person recieving the call would be:Alerting NameExternal Phone ...

Hello I'm trying to find the release notes for the 8.04sr1 firmware. I clicked the link in the readme, and the page is not found on Cisco. Is there another place I can look to find the fixes in this release?

Hello, Our system consists of IPCC 4.0(3)_Build080, Call Manager 4.13sr3b, Unity 4.2 Build 4.2(1).Everything works just fine, but at random times, each Que (we have 3 in total), calls will get stuck in the Que, even though the agent state is ready. I...

HelloI'm trying to sort out an issue with the CallBack Feature. Everything works fine, so long as the called party is not on the phone (busy) or has their phone call forwarded to VM.If the called party is on the phone, the Callback softkey shows up f...

Hello, we are having an issue with the standard greeting lenght in Unity 4.21. All of our users are on the Default subscriber COS. I've changed the greeting max record length in the COS for the default subscriber to 300 seconds. Yet, people are still...