Currently in our Callmanager 7.x when agents place a customer on hold to perform a transfer, the music is not playing. I confirmed that the new file is working by changing the user HOLD MOH source to the new file. Also while examining the configurati...

I am trying to reverse engineer our call center process with our internal agents. Currently they use cisco 7911 phones that are registered to our call manager. The in house agents login to the citrix environment, the launch ipcc (entering extension, ...