I am working on a Tech Refresh upgrade and part of the upgrade will have the  client changing the way they route calls to their IP IVRs.  That being said, I  think we are going to be short on Translation Routes and would like to create  some new ones...

I have a client that is using UCCX 8.5(2) COP 2 with Citrix and everything is working properly except the Cisco Agent Desktop Help file (Question Mark icon).  Whenever an Agent or Supervisor clicks on the Help icon, they get a blank screen which only...

I am running into Field Notice 63371 - Unable to Make Config Changes - UpdateAW Process Failure and was wondering if anyone has downloaded or has a link to ICM 7.5(6)ES73 and would be willing to share it.  Thanks in advance for the help.

I have a client that is not configured to Display Non-ACD calls however they  are still seeing calls to their DID lines apppear in CAD.  These calls are also  appearing in the Agent Real Time Displays in CAD.I read the section in the UCCX User Guide ...