The fact is that we don't get a lot of information about it officialy... I thought this API was a rumour, so i started to looking for it deeply. However i can't say when this will be available, i hope soon.
I think the REST API will be available very soon. It will be very powerful:- to get real time data in JSON format (very rich unlike database record or RMI data, thanks to cti protocol)- to subscribe to events (team events, csq events, agent events e...
Cisco is working on it but i don't know when it will be available. I know that a REST API will provide useful real time informations based on RMI (Real Time Report) and ACMI data (CTI Protocol), but also a change agent state method and perhaps very ...