I have cvp 7 with ICM 7, The current requirement is that the agent can transfer the call back to IVR without changing the call id because on the bassis of call id the agent can verify that the caller is the one that was sent to the IVR before.I have ...

Guys,I am Using IPCC 7.5, i have previously configured my call manager pg to have agent extension length upto 7 digits, no i have changed it to 9, but if i try to login on any extension more than 7 digits long it shows me the error :IPCC Error [10145...

I have 15 IVR ports License with CVP 7 in place i have a question that how many simultaneous calls can be placed at the same time.

I have got a setup of complete ICM on one MCS and cvp and ccm on seperate machines i have got agent logged in and all ccm pg and vru pg pims are online but the only problem is that when the call goes through the script to the agent through "queue to ...

any body have faced this problem or worked on smart start 8.0 as i deploy the server its not showing windows 2000 server option.