Hello,
I am going to set up the call back script in uccx and it looks working fine. My customer asking for the option of enabling and disabling the call back option by supervisor. Any suggestion how to implement it?
Thank you
Hello,
Can you please help me to understand how to set up thresholds for live reports in CUIC. I have a standard license for CUIC and premium for UCCX.
Thank you
Hi Deepak,
On some of the CUIC training materials I found that colour of the number of waiting calls can change to red if number of waiting calls more than certain number. (for example 3).
But I cannot find how to set it up.
