Hi, I am able to Dial +E.164 numbers from my CIPC and also from Jabber Client (Softphone mode) but when I am in Phone Control mode on Cisco Jabber I am unable to dial +E.164 number through my CIPC. It gives fast busy tone. CSS, Partitions are configu...
Can anyone suggest some good readings on CVP VXML Server Standalone with ICME lookup except Cisco docs? I have gone through the config & admin guides and SRND for CVP for this particular deployment but couldnt find much info on label exchange and ICM...
Hi Everyone,I was trying to upgrade the CUE installed package from 3.1 to 3.2.1. But it did not complete successfully and then when I tried to reload the CUE it stuck in halt state and unable to load. I can login in to boot loader mode only. How to r...
Hi Everyone,I have recently migrated CallManager 4.1 to CUCM 7.1. Everything is working fine but CUE is not able to integrate with CUCM 7.1I have provided the new credentials for Admin User and JTAPI user in CUE 3.1 and also made a new application us...
Hi,I had configured Neflow on 6509 Switch having 2 vlans. 1 L2 vlan (vlan10) and 1 L3 vlan (vlan110).I am able to see netflow for both vlans but I am not able to see the mac-address for L2 vlans (vlan 10) even after configuring the command"ip flow-c...
Hi Jason,
I have the same problem. I have raised a case with Cisco Spark team and awaiting response.
Let me know if you were able to resolve it on your end.
Thanks,
Amit.
Hi Bill,
These are regular Agents I am talking about. But I found my answer for Tone On Connect feature. If we enable Auto-Answer in ICM and need to play a tone on connect we can enable it in CUCM Service Parameters. It will affect all Phones (excep...
Hi Chintan,
How about Tone on Connect in CUCM Service Parameters? If we enable that and Auto-Answer in ICM, will it play the tone or that won't work either?
Thanks,
Amit.
Hi Mahu,
Were you able to resolve this issue? I have a similar scenario where an Outbound Dialer (IVR) dials out to customer and plays an IVR message. At the end of IVR message if customer requests for Agent transfer then Script 1 will be used to Se...
