Anyone know of any "Design Guides" for Cisco's IP Contact Center Product? I'm looking for General Questions to be asked when attempting to design a Contact Center Solution based on Cisco's IPCC product. For example:Average Call Volume per Day/Month/Y...

New VoIP deployment. 100+ phones, VG-224 with roughly 12-14 fax machines. Call Manager 7. VG-224 is at the same location as 2811 Gateway servicing the PRI. All fax calls come in and leave the PRI. T.38 between 2811 and VG-224.Had some issues with T1 ...

I'm using Cacti (http://www.cacti.net) to monitor a number of my network devices and graph things like Interface Statistics. One area where I've had problems is Graphing channel usage on my PRI's in my Cisco 3825 Voice Gateway router. I'm sure my pro...

Hello. Looking for some advice and wasn't sure which forum was a best fit for this question.I am in an environment in which all of our core routing\switching is in one basket with a 6509 running CATOS 6.3(1) and two MSFC2 modules running IOS 12.1(7a)...