Problem:
When logging an agent into Finesse, you receive the following message in the "Signing In..." step of Finesse login: "Sign In Error: The device associated with that extension or dial number is invalid."
You will see the corresponding message...
Problem:
When logging an agent into Finesse, you receive the following message in the "Signing In..." step of Finesse login: "Sign In Error: The device associated with that extension or dial number is invalid."
You will see the corresponding message...
With the "Abandoned Call Detail Activity" report, you have two viewing options:
1. Don't set a filter for agents: You will see all calls that were abandoned = calls routed to agents and got abandoned + calls that didn't get routed to agents and got a...
--NOTE ON COLLECTING PCAPS FROM THE CLI--
If you ran the command:
utils network capture eth0 file CUCMpackets count 100000 size all host ip 10.1.1.1
and you want to collect the file CUCMpackets from the CLI instead of RTMT, you can use:
file get a...
Hi Joel,
The gadget URL is cut off, but, yes, you will have to set the multiple teams statically as explained in this TechNote:
http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.h...
I have added to the workaround for CSCus17605 to reflect how supervisors can see team members and CSQs from multiple, specific teams (as opposed to just one).
I will include the workaround below for reference.
WORKAROUND:
As a bit of a workaround fo...
