SafariMan
Level 1
Level 1
Member since ‎03-10-2016
‎09-20-2018

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Where can I find the details of the calls waiting in the queue to be answered in realtime (or as close to as possible)? In Call_Type_Real_Time the RouterLongestCallQ tells us the time in seconds for the longest waiting.  I want to know the wait time...
Is there a way to trace the movement of Agents to Skill Groups and teams? Skill_Group_Member and Agent_Team_Member can both tell me which skill and the team associated with the agent based on the current config in CCMP. Im interested in seeing - h...
Hi All, In the Agent_Event_Detail table we only see Not Ready Events between Login and Logout.  when you determine the the start and end time of the Not Ready duration there are gaps of time between one Not Ready Event and the next.  Can we assume ...
Hi All, The Agent_State_Trace table is ideal for some reporting that i want to produce however after reading posts about it all im seeing are warnings regarding performance issues on the CPU and db size due to the large number of records it needs to ...
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Member Since ‎03-10-2016 08:38 PM
Date Last Visited ‎09-20-2018 03:22 AM
Posts 21