Hello guys,I've noticed that in Desktop Administrator, VoIP Monitor branch there are much more devices present than actually configured agents. These devices that are not agents doesn't have IPCC Extension configured under users configuration page in...

Hello guys,I've tried to use B-ACD with FXO port and it seems working differently than with PRI. When I call in I can't hear welcome prompt and also script doesn't respond to any keypresses. After some time I hear the message "You've entered an inval...

Doest it possible? Does anybody have such expirience?

Hi guys.I have the following scheme -phone---pbx mitel---T1 trunk---Cisco5350----voip pstn providerEverything works fine except the delay after dialing to pstn. If I dial 1 212 555 1212 I get 8 seconds delay before the progress tones. The config file...