Hello Team, In a CCX script I am trying to classify all of my "Call Redirect" steps as "Dequeue" so that my CUIC report does not show these as abandoned but rather Dequeued.  Attached please see snippet from script. Thank you, Tom

Hello Team, The Self Provisioning tool is a great addition to 10.x but we can't get it to work for phones whose MAC addresses are already configured/in the database.  It work great for new/out of the box phones but we get the following IVR errors fro...

Hello Community, We are running CUBE and UCM 10.5.1 for some time now for all voice and are having problems migrating our fax services from TDM/PRI's to SIP.  Verizon does not support T.38 re-invite and we use G.729 as our preferred voice codec. Does...

Hello Community,I am hoping to get your input regarding messages that Users receive AFTER they leave a voicemail message for another.  If the Mailbox of the target is full, the caller does not receive a notification until after they leave their messa...