Hi, we have the cosmetic problem on e-mail part of the Finesse desktop that buzzes the customers. We think that there is some problem with the css on SocialMiner. Please take a look at pictures.1. No problem on Linux.2. Clear problem on Windows. We u...
Hi All. We have two different UCCX clusters integrated with one CUCM cluster and want fo filter users|agents on any of them based on any criteria. For now, all users with the IPCC extension are visible on both. Is any way to accomplish such a task? T...
Hi, we currently plan to migrate all our uccx's 11.6.1 to version 12.0. But we steel using the mediasense for call recording with the supervisor's access only to their teams. Voice records through the mediasense widget on Finesse desktop. I know that...
We would like to create the custom Database query Reports for our customer without the using the SQL procedure. To create the SQL query's we use the SQuirreLSQL app and all our scripts are running successfully directly with no any problems. But if w...
Guys I need help there. I have configured all things like in this document https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.htmlAlready read all threads about PostCall, but still...
Hi Sinan, we have the messenger proxy for UCCX, based on docker microservices. One container per messenger/customer. Very flexible.For now, we support:1. Facebook Messenger (many accounts supported for one UCCX/cluster).2. Viber.3. Telegram.Whatsapp ...
Hi Sinan, we have the messenger proxy for UCCX based on docker microservices. One container per messenger/customer. Very flexible.For now, we support:1. Facebook Messenger (many accounts supported for one UCCX/cluster).2. Viber.3. Telegram.Whatsapp c...
