Member since ‎03-13-2002

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Is it possible to copy User Roles, so I can quickly create new ones from known-working ones?  I'm using ver 11.6
In Finesse, there's an agent "Sign Out" prompt in the upper right corner.  Right next to that text, there's a down arrow, which LEADS the user to think there's a drop down menu.  This is causing confusion and I'm wondering if there's a way to remove ...
While monitoring Team Performance, the supervisor agent is showing as part of that team.  Is it possible to remove the supervisor from the team and still monitor it?  I don't want the supervisor (login status) to skew the call statistics of the team ...
I have a room setup with about 7 participants.  I'm trying to add someone and i type his email address in.  It says 'failed to add participant'  Can anyone shed light on this?  I've double-checked spelling of email several times.
I have an ATA-186 w/ CM 3.3 and a set of speakers hooked to a Bogen Amp. This works great for overhead paging, but I'd also like night bell functionality with this.Has anyone been able to get speakers to create an electronic ring tone via an overhea...
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Member Since ‎03-13-2002 06:56 AM
Date Last Visited ‎01-28-2022 01:48 PM
Posts 23