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- About natevdw
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Member since
03-13-2002
23
Posts
0
Helpful
0
Solutions
12-26-2017
06:27 AM
Yes, this is the issue. If no reason codes, then the down arrow shows nothing. Thanks!!
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11-27-2017
12:15 PM
In Finesse, there's an agent "Sign Out" prompt in the upper right corner. Right next to that text, there's a down arrow, which LEADS the user to think there's a drop down menu. This is causing confusion and I'm wondering if there's a way to remove the down arrow.
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- Tags:
- Finesse UCCX
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07-10-2017
11:07 AM
Yes, customer has Enterprise. Thanks guys, for the notes on this. I'm pretty green with this product, and was unable to find an answer by searching the web. Will post back here if I need any clarification. ;-) -Nate
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07-10-2017
07:28 AM
While monitoring Team Performance, the supervisor agent is showing as part of that team. Is it possible to remove the supervisor from the team and still monitor it? I don't want the supervisor (login status) to skew the call statistics of the team being monitored.
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Created by
natevdw
in IP Telephony and Phones
in IP Telephony and Phones
02-19-2014
11:56 AM
02-19-2014
11:56 AM
Another way to accomplish time of day routing: Receptionist wants to have her phone auto forward to voicemail outside of business hrs. Let's assume published number is 1000 and her extension is 1001. 1: Setup a CTI route point for 1000 and call fwd all to voicemail 2: Setup a System Call Handler on 1000 called "Time of Day" and apply the business hours schedule to it. 3: For 'during hours' have the system play a silent greeting, then ring 1001 4: For 'closed hours' have the system play the standard auto attendant greeting. This is way simpler than other solutions proposed. Easier to change (or delete) too! -Nate
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
10-23-2012
09:58 AM
10-23-2012
09:58 AM
I'm trying to register an SNTP contract with a BE6K bundle. What SKU do I use to register the SNTP service? BE6K-UCL does not 'map' to SNTP level service. I try typing the SN of the svr in there and it doesn't recognize as a valid SN.
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
02-23-2005
09:01 AM
02-23-2005
09:01 AM
For someone answering that many calls, you need to turn off call waiting on all lines. Get them a 6-button phone and have each line forward to the next and then next. Let them manage 1 call per button. That will make things MUCH easier.
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
06-28-2004
05:45 AM
06-28-2004
05:45 AM
I agree!! I would like this program to auto-refresh or at least present a "refresh" button for the user to make it very quick to refresh the screen. This is not useable in this fashion. -Nate
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
03-04-2004
04:34 PM
03-04-2004
04:34 PM
I have now found that the Bogen amp does have a "ring" capability so I can pump a ring though the overhead page. This is nice. Thanks to all who have provided input.
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
03-04-2004
04:33 PM
03-04-2004
04:33 PM
Yes, I do that. It is nice. Thanks.
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
03-04-2004
01:38 PM
03-04-2004
01:38 PM
Thanks for the detailed input here. I will try a few things here and see what we can do with that. Thanks again.
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
03-02-2004
03:13 PM
03-02-2004
03:13 PM
I have an ATA-186 w/ CM 3.3 and a set of speakers hooked to a Bogen Amp. This works great for overhead paging, but I'd also like night bell functionality with this. Has anyone been able to get speakers to create an electronic ring tone via an overhead paging system for a "night bell" so users can do a remote pickup??
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Created by
natevdw
in Other Collaboration Subjects
in Other Collaboration Subjects
03-13-2002
06:58 AM
03-13-2002
06:58 AM
Does anyone know what features are different (not provided) if Emergency Responder is used on a network without Cisco switches?
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08-17-2018
Is it possible to sync a specific sub-OU to a PCP domain? For example,
the PCP Device called LDAP is...
04-15-2018
Is it possible to copy User Roles, so I can quickly create new ones from
known-working ones? I'm usi...
Created by
natevdw
in Unified Communications Infrastructure
03-16-2018
03-16-2018
There's probably a blank space in the phone number in active directory!
Or somewhere in one of the A...
11-27-2017
In Finesse, there's an agent "Sign Out" prompt in the upper right
corner. Right next to that text, t...
07-10-2017
Yes, customer has Enterprise. Thanks guys, for the notes on this. I'm
pretty green with this product...
07-10-2017
While monitoring Team Performance, the supervisor agent is showing as
part of that team. Is it possi...
05-13-2016
This is an absolutely necessary feature of Spark. Archiving a room will
be essential. No programming...
04-22-2016
I have a room setup with about 7 participants. I'm trying to add someone
and i type his email addres...
12-19-2014
Is there a 3rd party reporting app that can bolt on to ARC and show full
call flow through CUCM/Unit...
Created by
natevdw
in IP Telephony and Phones
02-19-2014
02-19-2014
Another way to accomplish time of day routing:Receptionist wants to have
her phone auto forward to v...
10-23-2012
I'm trying to register an SNTP contract with a BE6K bundle. What SKU do
I use to register the SNTP s...
Created by
natevdw
in Unified Communications Infrastructure
04-01-2005
04-01-2005
I have not heard or seen any info updating this feature.
Created by
natevdw
in Other Collaboration Subjects
02-23-2005
02-23-2005
For someone answering that many calls, you need to turn off call waiting
on all lines. Get them a 6-...
Public Statistics
| Date Registered | 03-13-2002 06:56 AM |
| Date Last Visited | 01-31-2020 05:33 AM |
| Total Messages Posted | 23 |
