Hi AllI was wondering if there are any sample script for ICM and CVP for testing ASR as a POC.The config admin guide has examples of TTS but not ASRAny help will be appreciatedThanksShikhar
"Orchestration currently supports installation and rollback of Cisco Engineering Specials (ES), Service Updates (SU), Minor Releases (MR), and Microsoft Patches."For MR/ES/SU, general rules apply. Orchestration simply automates these installations.Al...
Hi Didier You are using scenario 2. After an outbound port is used to dial a contact, contact picks the call and live voice is detected. Then call is transferred to UCCX via gateway SIP trunk - CUCM - UCCX trigger This UCCX trigger is an inbound wher...
Hi Chris I dont think the outbound license will be held till agent answers the call. Here's when outbound licenses will be released: 1. Outbound subsystem calls a contact, live voice is detected, dialer does a refer to agents extension via gateway-si...
Yes, Thats correct.Premium IVR port count is based on number of seats.Eg: 37x2 = 74 IVR ports in your case.This is also capped by the capacity of your server. Standard and Enhanced versions dont have such limitation.The IVR port in those versions are...
HelloRun c:\program files\cisco\desktop\bin\NICQ.exe when a call is active on the agent.In the same directory, NICQ...txt file will be created.Check and make sure all tests are passed.Its the initial test to make sure CAD PC is receiving RTP audio st...
