I have script where I have the caller input an ID# and I would like to present that entered number to the Agent via a screen prompt. I have not been able to find any Doc on how this should be done. Can anyone point me in the right direction.

I have a hub and spoke VPN enviroment that looks like this.Company A3000 VPN Conc.| NAT for | <--- 10.10.10.X | |Corp HQ | Servers IOS VPN-------------| 10.10.10.X| || ||Compan...

Does anybody know of a quick way to determine bandwidth utilization per protocol. In other words If I have a branch office w/ a 256K frame line, how much of that line is taken up www trafic, DHCP, DNS and other apps that might be runnig across the l...

I am trying to integrate the sopthone w/ our corp directory . I am wondering, on the directory service page on the softphone client, in the server name box, do you use the ip address of CCM listing on port 8404. Or do you input the LDAP server ip...