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I have a Cisco UC520 with an external source (using external port) for MoH (Music on Hold). The MoH works perfectly on handsets directly connected to the UC520. However I have a remote worker that is unable to hear any MoH and instead just hears the ...
Apologies if this has been already discussed but my quick search was unable to find a solution.We use the night-service feature for incoming calls to the office main number which works well. We also program the 'night-service date' option for all pub...
I'm trying to save CDR data to my local ftp server (ftp running in iis6) and unable to successfully write any files. It was working successfully until I upgraded the IOS from 12.4 to 15.0-1.XA1a and since then all I get is a 0 byte file on my ftp ser...
I have setup several UC520 systems with CCA 2.2 and everytime I choose Adelaide/Australia timezone it sets incorrect timezone settings in CME.clock timezone ADT 9 30clock summer-time ADT recurring last Sun Oct 2:00 last Sun Mar 3:00Both of these are ...
I have a fax duet pstn line (im in australia) that I want to connect to my uc520. The duet provides us with a distinctive ring when the fax number is dialed.Does the cisco uc520 support these duet line's and detect the distinctive ring, thus allowing...
I can upgrade the IOS but I just wanted to confirm that what I am trying to achieve is plausible or if it is a routing issue that would need a different approach.
its not for an internal extension to hear MoH, its for a caller that is placed on hold by the remote worker. We are getting reports that the caller is unsure if they are on hold and hanging up. If non-remote workers place calls on hold the caller hea...
