About mashdown2e2

mashdown2e2 · 08-22-2012

Hello, I need to understand the characteristics of the Queue to Skill Group node when used to route to multiple available agents. Relevant extracts from Cisco Scripting Guide on the “Queue” node...“If an agent becomes available in one of the skill gr...

mashdown2e2 · 09-21-2012

Quick check: is the supervisor configured as the Agent Team primary supervisor and the 5 agents members of this same Agent Team? Don't forget to synchronise the configuration on CAD admin.Hope this helps.Mark

mashdown2e2 · 09-21-2012

Hi, if you use a Route Select node for your distribution of calls to available agents (consider if = *.Avail or LongestAvailable>0), you don't need to use Longest Available (standard) in the "Select Max Value Of". You can add your own customised expr...

Member Since	‎08-22-2012 02:45 AM
Date Last Visited	‎08-18-2017 03:55 AM
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Function of Queue to Skill Group node when used to route to multiple available agents

Agent Not Shown In Supervisor Desktop

LAA vs. Custom Agent Selection