Is it possible to upload a custom .au prompt for the BACD in CCA?  I can upload MOH files, but I can't move that file into the "bacdpromts" directory on the flash.  Latest CCA and UC520 software pack.  Thanks

The power just went out and I can't seem to connect/get CUE to start working.After the power outage, the UC520 restarted and phones came back on as normal.  We can dial out, but can't access voicemail or AA. The message in CCA that keeps coming up is...

From the auto attendant, I can dial by extension and that works fine.  But does it only work for a user's "main" primary extension?I have users set up with multiple normal extensions, but the dial by extension only seems to work for the main ones.  I...

Greetings, we have our auto attendant setup and working.  My question is, there a way to notify the customer service rep what option the caller pressed?Under what we have, the same user/hunt group picks up for multiple prompts.So if the AA says "pres...