Hi all, Our customer needs to connect 10 sites, 1 principal (HQ)  with 102 ip phones and 50 softphones for different users,  and 9 sites more  with 6 to 12 ip phone users and 2 softphone each. The questions are: 1) May I use uc560 and 540 in a multisite arquitecture? 2) How many sites could be interconnected? 3) is it Possible and good to have HQ with 2 UC560 connected at the same location in order to support the 152 users? 4) Offcorse the customer's expectative is to have 4 digits dialing for internal calls, and outgoing calls to the pstn just by the HQ office. I donb´t know but for me these all stuff is amazing, will all this work? I appreciate your comments, REgards ... View more

Hi all, Our customer needs to connect 10 sites, 1 principal (HQ)  with 102 ip phones and 50 softphones for different users,  and 9 sites more  with 6 to 12 ip phone users and 2 softphone each. The questions are: 1) May I use uc560 and 540 in a multisite arquitecture? 2) How many sites could be interconnected? 3) is it Possible and good to have HQ with 2 UC560 connected at the same location in order to support the 152 users? 4) Offcorse the customer's expectative is to have 4 digits dialing for internal calls, and outgoing calls to the pstn just by the HQ office. I donb´t know but for me these all stuff is amazing, will all this work? I appreciate your comments, REgards Gonzalo ... View more

HI all, I would appreciate your help with this, Our customer needs to add more ports to the Unity Connection platform that resides in a MCS7825I4 servers (2 with HA) 8.5 version. Today he has 45 ports (90 in total), but needs to increase 30 more at least. He has 54 remotes sites with isr routers, the questions are: 1) It is ok or allowed to add one more server (MCS78xx) to the existing ones? (three in networking?/Cluster?) 2) What about if we attend the incoming calls locally (in each site) adding ports to the routers? Do I Need ISM in this case I guess, Isn´t it? 3) May I Migrate the unity licenses to a UCS Server (both in this case) with H.A to complete 122 ports? I'm really confuse with this case, I would appreciate your help, Which would be the best option? I appreciate, Best Regards Gonzalo Castro ... View more

HI all, I need your help in order to know what functionality does ACD offer in CUCM without using CCE. (Reports?, how the are the calls managed in each group?, and so on..) Our "in production customer"  needs to implement an Automatic distribution function in order to answer calls for three different groups each with 5 users. I appreciate your help, regards, Gonzalo Castro ... View more

Hi All, could you please tell me what are the options  to connect Remote phones (1 per site) to the Central UC560? I am at the design step What do I need for  the remote sites? REGARDS GCA ... View more

Hi all, Please I need some help to understand how to order the UC560 in the following scenary, and the questions are: scenary: UC560 Principal Site  A  with 30 Analog phones (Using VG224 or ATAS)  and 20 IP Phones.    NO Analog trunks Just SIP form the pstn                 UC560 Remote Site  B  with 12 Analog  Phones  (Using VG224 or ATAS) and 12 IP Phones,   NO Analog Trunks Just SIP from the pstn                These both sites will be conneted each other by a WAN, Questions: 1) The customer needs to receive a SIP trunk from the PSTN over the UC560 : a) How manay simultaneous SIP  incoming call will be able to carrie (or receive) the UC560? (a the both sites b) Any difference regarding the SIP Trunks for incoming calls   if these both sites commnicate each other by SIP ? c) When I say that the UC560 or any other Gateway or server is receiving a SIP trunk  it means that it is only 1 tronk able just for one call? or I can configure it for many others over the same Interface?. I appreciate very much your help, I need to finish these design I Iam LOST...... Tks, Gonzalo Castro ... View more

Hi all, Please I need some help to understand how to order the UC560 in the following scenary, and the questions are: scenary: UC560 Principal Site  A  with 30 Analog phones (Using VG224 or ATAS)  and 20 IP Phones.    NO Analog trunks Just SIP form the pstn                 UC560 Remote Site  B  with 12 Analog  Phones  (Using VG224 or ATAS) and 12 IP Phones,   NO Analog Trunks Just SIP from the pstn                These both sites will be conneted each other by a WAN, Questions: 1) The customer needs to receive a SIP trunk from the PSTN over the UC560 : a) How manay simultaneous SIP  incoming call will be able to carrie (or receive) the UC560? (a the both sites b) Any difference regarding the SIP Trunks for incoming calls   if these both sites commnicate each other by SIP ? c) When I say that the UC560 or any other Gateway or server is receiving a SIP trunk  it means that it is only 1 tronk able just for one call? or I can configure it for many others over the same Interface?. I appreciate very much your help, I need to finish these design I Iam LOST...... Tks, Gonzalo Castro ... View more