Hi,Is the issue related to this particular user?Have you tried to change the greeting via the Phone (TUI)?Have you selected the radio box as below:regards,Trad
These 2 actions (Call Transfer, CAD info display) are handled by 2 different processes. CAD info display --> This is controlled by UCCX CAD servicesCall Transfer --> The CCX will Trigger the CUCM to Transfer the Call to the Agent.This will end up wit...