Hi All,For one of our customers, we found that the Skillgroup membership of a working Agent went missing automatically.Earlier three skillgroups were added to the Agent's Skillgroup membership. We fixed the issue by Adding those three skillgroups aga...

Hi All,It would be of great help if anyone could guide me whether there are any features in UCCX 8 that lets Email Agents differentiate a new Email from a requeued one.Is there a way to configure CAD so that Agents can mark emails that are requeued ?...