Hi TeamI have one uccx agent configured for French language. i have only one agent logged in. if the agent is not ready or on break, the call should go to the voice mail. what is the configuration needed in the Finesse phone number.now it is not goin...

Hi Team I have an issue in Finesse. After user logged into Finesse, the Ready/ Not Ready is not appearing on the screen.it is missing. what could be issue. what configuration is missing ? RegardsEsa

Hi Team, I have uploaded the new Closed Greeting file for cisco unity auto attendant greeting section.  when i play in the system ( in unity connection) it play the newly uploaded closed greeting but when dial from outside to test the closed greeting...