I'm seeing a strange issue with CAD 7.01, if a agent is logged out but doesn't close out the program, and the server reboot or CRS engine is restarted the agent gets set back to Not Read instead of staying logged out.  This may be a feature but I'm n...

I'm getting 8 digits from the Telco and we use 7, I'm having a hard time finding out how to remove the first digit.Example - incoming DID number 47111309 extension number 7111309Thanks for the help