I have configured supervisor monitoring via a seperate call in trigger however the supervisor does not get audio when monitoring all agents.  The call will connect and stay connected until the agent ends their call, so it is recognizing the call, but...

Does anyone know if it is it possible for an agent to use a non-cisco phone to log into contact center express?  If so; any idea on how to implement?Thank you!Danielle

I am configuring a new location with a Cisco 2901 w/ 2 4-port FXO cards with 7 POTs lines.  I'm having problems setting the translation on the POTs lines to deliver to an internal extension.  Does anyone have any translation pattern/rules examples th...

We have been struggling with problems with our wireless phones for months.  We are a healthcare facility and users rely on the devices and they are beginning to lose faith.  We have taken one area that we had continuous reports from, replaced most of...

I randomly am having some 7921s drop connection with CallManager and sit at "configuring" for a period of time.  Eventually they seem to re-register, but until they do are not usable.  Any thoughts on what could be causing this?   Thanks!