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Hi,
If a contract is associated, should the customer be able to open the contract in CSCC from their profile manager? I was instructed that customers need to "Request Access" under the Contract Management pane from their Access tab (separate step). ...
Hi Pam,
The customer tried this and got this error,
“We encountered an error while processing your request. Please refresh this page or try again.”
What case can I submit to get this corrected since the Delegated Admin is no longer with the company. ...
Hi Pam, The customer has tried this and is getting an error, "We encountered an error while processing your request. Please refresh this page or try again.” What information do you need to correct this?
Agreed Kevin, I did see that recommendation. However, this customer had a small team and the previous DA did not assign other accounts. I was going to recommend the self-nomination, however, I was concerned, per the instructions, that it would route ...
