jim bob
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Level 1
Member since ‎04-08-2025
‎04-08-2025

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Hello,We have a request from our contact centers that they would like inbound calls that are transferred from agent to another agent in another CSQ has the same wrap up time as all other calls in that CSQ. For example, CSQ A has a wrap time of 120 se...
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Member Since ‎04-08-2025 11:21 AM
Date Last Visited ‎04-08-2025 11:21 AM
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