I have  4 agents in our call center that are being knocked out of the Chat view whenever anyone tries to send them a chat message.  They are still able to take live calls, but they cannot send or receive chat messages.  It only hapens with these 4 an...

I have an agent that is getting live customer calls from the Hotline queue before he is able to change his staus to "not ready".  I.E. he finishes a call and another one comes to his extension before he can go to Not ready mode.Should I try to re ins...

I have a remote user with a 5500 ASA that is exeriencing getting kicked out of the desktop agent after his wrap-up time expires on every call.  He is then required to restart his IP phone afterwards as the VPN light on his ASA goes off.  When phone c...

When some of my remote users log into the desktop agent, after if finished loading they are presented with am I.E. scipt error prompt that asks them if they want to continue running scripts.  If they click yes it goes away.  Can I turn this of in the...

I have 1 user that is getting voicemails in Outlook, but when he tries to play them from his IP Phone he gets the announcement "Your Messages Are not Available Now"  His mailbox in Exchange was moved and the Permissions Wizard was run on that mail st...