Hello,I am planning an upgrade to UCCE 8.0 from 7.2(6) and I just noticed in the UCCE Software Compatibility Guide under IP Phone Support that 7960/40 model is not supported with Unified CM based Silent Monitoring or RSM (See attachment p.8). And al...
Hello,My Webview 7.2(6) caltyp22 report is for RONA is showing double the total of RONA calls on the live monitored ISE or agtskg26.This particular Call Type Node is only referenced in one active script. I reviewed the script and I don't see where th...
Hello,The Agent event detail box in the Agent Distribution tab of the Call Manager peripheral of the PG Explorer in ICM is not enabled. I remember being told during installation that if checked it unnecessarily increase CPU usage. With the Agent even...
Hello,I'm unable to monitor an agent using CTIOS 6.0. The logs show the following error:From Supervisor:01/12/11 08:20:43.459 260724 SupervisorSoftphone Thd(00263472) CSilentMonitorManager::HandleStatusReportForMonitoringMode( SMSessionKey=101, ...
Hi David,Sorry for the late response... but I upgraded to WinPcap 4.1.2 (http://www.winpcap.org/install/default.htm) and that seemed to fix the problem.Thanks,MB
Amer,Thank you for your response, but these are two different reports, I am complaring the redirect calls (agtskg26) whch should equal the total calls of the RONA call type, which is placed right after the DN (RONA dialed number) node in the script. ...
