About michaldub

michaldub · 09-10-2009

Hi all,I have a script where I'd like to play the queue position to the user while waiting. basically there is::waitcustomer=get reporting statistics (--trigerring contact--,Position in queue[CSQ] from CSQ IPCC Express):Play prompt (--trigerring cont...

michaldub · 08-01-2018

Hi Vinod, can you please share the grammar file, as it is usually the key problem when designing the TTS/ASR features for with CCX/Nuance. Regarding the script posted, that is correct - one suggestion is to disable the barge-in on the Nuance side, ...

michaldub · 07-28-2016

Hi Abhiram, first of all thanks for the answers. I have one additional comment for the CUIC. What you are suggesting is one option, which takes away from the supervisor to edit/choose the filter and time range them selves. This is quite limiting if ...

michaldub · 07-28-2016

HI Seth, thanks for the hint, that was one of the options, which we considered. Nevertheless as you say, I was wondering, if there is different mechanism in the plans, so that we can let users use their Jabber Voice, instead of CIPC and keep it simpl...

michaldub · 07-27-2016

Hi Abhiram, thanks for the opportunity to ask here. I would have few questions for you regarding UCCX. CUIC - When the reporting user/supervisor logs into CUIC to run the reports he/she has permissions for, there can be certain collections available ...

michaldub · 10-03-2014

Hi all, we are having similar issue after we were forced to do restore of the system from the backup files. It is CWMS is version - 2.0.1.407.B-AE. The system has been up and running without any issues, we are just unable to upload the licenses, as s...

Member Since	‎09-10-2009 12:56 AM
Date Last Visited	‎05-20-2020 12:35 AM
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Re: UCCX Nuance alphanumeric

Hi Abhiram, first of all

HI Seth,

Hi Abhiram,

Hi all, we are having similar