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Rob Pyke
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Level 1
Member since ‎11-09-2007
‎08-18-2017
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Different moh for on and off net calls?

05-05-2011
Is there a way to have a different MOH audio stream for off net calls? I’d like to have on net calls with a music audio stream and off net calls to get our event advertisement stream. I have already set up two different audio sources with their own m...

CDR analysis and reporting output translation

09-23-2010
Is there an easy was to translate CDR data into something easily understood?I had to pull the to/from call records for a particular extension during a certain month long time frame and parse it by hand in excel to clean it up sorted by date/time so t...

Call Handler not going to right operator

09-22-2010
We have two call handlers for two high phone traffic buildings (high schools).  I created a call handler for each building and set up both to send the caller to the appropriate receptionist when "0" was pressed.  On occasion we have callers getting r...

Forwarding secondary lines

12-05-2008
I have a secretary with a 7960 who would like to be able to call forward secondary DNs on her phone. I know you can do this IF you make the the line you would like to call forward the primary line. But she has three lines she would like to be able ...

MoH not playing

11-09-2007
We have Cisco Unified CallManager 5.1 and I've been trying to add a new MoH source. The file I've uploaded to the server is a .wav. I've tried a number of different formats and sample rates suggested by both our contract support and a Cisco white p...
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Member Since ‎11-09-2007 10:34 AM
Date Last Visited ‎08-18-2017 03:55 AM
Posts 17