My customer and I both got the following email at 5am Eastern.Paul Campbell's access has been removed from Cisco resources as CBR Admin for SNTC at <removed>. Uhm, what?  The customer asked me if my company is black listed and it created an awkward s...

I've run into an issue where a customer has multiple ASR 9010s and they have multiple ASR9KVs spread across the chassis.  As such, when the collector did a scan it gets the host ASR9010, but it does not get the serial # information for the ASR9KV.  A...

I have a customer that I'm working to set up SNTC for (I've been using and love the SNTC Portal/CSP-C for years).  Problem is I've started my own Cisco firm (just under a year ago) and a few things are wonky...For some reason my CCO ID states in the ...

I'm currently attempting to get added to my customer's Smart Services Portal.   My CCO ID is already associated to my company for the purpose of my own management (I'm a DA for my corporation).  However, I'm trying to get added as a user via the appr...