Hello, With CUIC scheduling reports - 2 questions: What is the maximum number of reports I can schedule? If I schedule a report and then later modify the report, do I need to update the scheduler or will the changes take affect dynamically?

Hello, I am looking for documentation on how to integrate 2 UC systems running in parallel. Customer is looking to standup a brand new environment, live, on their exisiting network and slowly start moving agents/business users over. The site is runni...

Hello,I know that agents are not able to have more than 50 Skills assigned to them, and when you associate an agent to more than 25 CSQs you receive a warning.The questions I have are: What are the effects of associating to more than 25 queues? What ...