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Brian Meade
Level 7
Level 7
Member since ‎11-01-2006
‎01-24-2024
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  • 764 Posts
  • 74 Solutions
  • 327 Helpful votes Given
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Certifications
Webex Insider Webex Expert
Webex Insider Advocacy
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
Webex Contact Center Expert
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

Co-Browse Only

07-10-2018
Spinning up a new REM 11.6 install.Customer is looking at a co-browse only scenario where a customer has already called in via POTS and wants to initiate a co-browse.This would be anonymous co-browsing then and ideally would like the customer to just...

COBRAS/Message Shuttle Deleted Voicemail

06-28-2018
  I've got a separate cluster on 11.5 that was restored from 10.5 DRS.    I'm using the Message Shuttle tool to true-up the messages.  Can use COBRAS as well if needed.   If a user deletes voicemail on the old cluster and then I run Message Shuttle/C...

Does AQM contain automatic PCI compliance?

04-27-2018
So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen.  Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-ce...

CMS- Allow only hosts or signed in CMA users to mute others

03-29-2018
Hey everyone,   Looking for a way in CMS to allow hosts or even just non-guests to mute others while not allowing guests joining in CMA or WebRTC to mute others.   I've got 2 separate callLegProfiles, but the only way I'm seeing to do this is to set ...

CMS Redundant LDAP Servers

03-21-2018
I'm trying to figure out the best way to do redundant LDAP Servers in CMS 2.3.   I tried creating 3 different LDAP Sources linked to 3 different LDAP Servers but this results in errors about duplicate users.   These are all the same LDAP source, just...
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Community Statistics
Member Since ‎11-01-2006 02:10 PM
Date Last Visited ‎01-24-2024 12:08 AM
Posts 764
Total Helpful Votes Received 576
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