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Member since
10-01-2010
7
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01-16-2018
09:50 AM
That is what I thought and then was confused when test calls in a customer's environment did not support this. I found that the call made from the phone (while logged in) gave an error message (which makes sense, because there was nothing in UCM for that number). However when I called the same number from inside the Finesse interface, it got to an agent. The number is configured in ICM, so that is how it got to the agent via the routing script. I just didn't know how the call got to ICM.
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01-15-2018
08:53 AM
When making an outbound call (make a call) from Finesse (or Finesse API) where does that call go to get routed? Call routes differently when dialed from inside of Finesse than if they were dialed from the phone directly. The calls go to UCM to be routed when coming directly from the phone. Where do the calls go if routing from Finesse? Where is this set up?
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01-30-2014
09:06 AM
I am trying this and having an issue with the last month section (case 6). The begin date is working as 12/01/2013 but the end date is calculating as 12/31/2012 I am thinking that is because it is looking at January 01 to try to find the end of the month of Dec. It must be subtracting it twice somehow. Has anyone else run into this?
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Created by
BTciscoN00b
in Contact Center
in Contact Center
08-28-2012
01:30 PM
08-28-2012
01:30 PM
Do inbound calls received by an agent that were then transferred to another agent reflect under calls handled or only transfer out (agent historical report 26)?
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Created by
BTciscoN00b
in Contact Center
in Contact Center
05-07-2012
12:58 PM
05-07-2012
12:58 PM
Thanks!
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Created by
BTciscoN00b
in Contact Center
in Contact Center
05-07-2012
12:54 PM
05-07-2012
12:54 PM
This seems like such a simple question, but I am unable to find the answer in the documentation, so here it goes. On UCCX does end user need Crystal Reports to run save custom reports that were created using Crystal Reports
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01-16-2018
That is what I thought and then was confused when test calls in a
customer's environment did not sup...
01-15-2018
When making an outbound call (make a call) from Finesse (or Finesse API)
where does that call go to ...
01-30-2014
I am trying this and having an issue with the last month section (case
6).The begin date is working ...
Created by
BTciscoN00b
in Contact Center
08-28-2012
08-28-2012
Do inbound calls received by an agent that were then transferred to
another agent reflect under call...
Created by
BTciscoN00b
in Contact Center
05-07-2012
05-07-2012
This seems like such a simple question, but I am unable to find the
answer in the documentation, so ...
Public Statistics
| Date Registered | 10-01-2010 06:20 AM |
| Date Last Visited | 01-02-2020 02:09 PM |
| Total Messages Posted | 7 |
