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About BTciscoN00b
05-24-2022
BTciscoN00b
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10-01-2010
7
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Re: Finesse make a call
Created by
BTciscoN00b
in
Contact Center
01-16-2018
01-16-2018
That is what I thought and then was confused when test calls in a customer's environment did not sup...
Finesse make a call
Created by
BTciscoN00b
in
Contact Center
01-15-2018
01-15-2018
When making an outbound call (make a call) from Finesse (or Finesse API) where does that call go to ...
CUIC Date/Time Filter
Created by
BTciscoN00b
in
Contact Center
02-03-2014
02-03-2014
Thanks!
CUIC Date/Time Filter
Created by
BTciscoN00b
in
Contact Center
01-30-2014
01-30-2014
I am trying this and having an issue with the last month section (case 6).The begin date is working ...
Webview reporting: Do Transferred out calls count as handled?
Created by
BTciscoN00b
in
Contact Center
08-28-2012
08-28-2012
Do inbound calls received by an agent that were then transferred to another agent reflect under call...
Does end user need Crystal Reports to run saved reports
Created by
BTciscoN00b
in
Contact Center
05-07-2012
05-07-2012
Thanks!
Does end user need Crystal Reports to run saved reports
Created by
BTciscoN00b
in
Contact Center
05-07-2012
05-07-2012
This seems like such a simple question, but I am unable to find the answer in the documentation, so ...
Public Statistics
Date Registered
10-01-2010
06:20 AM
Date Last Visited
05-24-2022
09:02 AM
Total Messages Posted
7