Hello,I would like to know if there is an xml service I can add to the phone's idle URL or assign a key that will display statistics. Customer is using CAD but wants a "reader board" like feature on the phone for calls in Queue, Longest in Queue, Ag...

Hello,Is there anyway to configure IPCC Express to send the original callers (contact) calling name and number to the CAD and IP Phone during the "alerting" or ringinig of the agent? Currently, we have the CTI port phone number but the customer want...

Team,We have had a hybrid CallManager/Nortel 81c environment working well for the last 2.5 years. Recently, However, there seems to be issues between the two systems (no changes besides MACs on the phones have been done). The system seems to get in...

Team,I am just wondering in CallManager 3.3(4) SR2, is there a way to re-route a call based on CLID? Let's say that we want to reroute a call when the calling number is from one specific PSTN number. All other CLIDs would route to the particular DN...

Team,We have had a strange issue for some time. We have an Nortel 81c intergrated with CallManager (v3.1(3a) using two VG200s (12.2(11) T). Everything works well and this hybrid network has been stable for the last 1.5 years. However, on the Norte...