This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day.  I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can se...

In a PCCE/ECE 12.0.1 environment the agents are unable to transfer chats to another agent.  They can transfer to queues just fine.  I've checked the ECE parameters allowing for agent to agent transfers and they are enabled.  The transferring agent re...

I have a cvp studio application that is using the Rest Client element.  We are seeing frequent timeout errors when making the Rest call.  The Read timeout is set at 30000 currently.  We're finding that sometimes the call is taking longer than that.  ...

I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution Summary) to modify some formatting requirements. I'd like to now import a copy of the stock report CSQ Call Distribution Summary xml so that I don't have to recreate the views and...

Has anyone tried running Finesse on a Windows 10 machine?  I know it's not a supported OS on current versions of Finesse, but wondering it works.  Thanks