About mrkeithadams

mrkeithadams · 06-04-2020

Hi, I've made a gadget to edit phonebooks and when I 'PUT' the xml to the phonebook the Contact ID is incremented. If I pass this value to edit a name it is ignored. If I edit the phonebook from usual Finesse admin the ID stays the same. Here is th...

mrkeithadams · 02-17-2020

Hi, Does anyone know how I can download the UCCX web chat transcripts for a particular queue or team? I'm looking at the bulk download tool https://github.com/umnagendra/socialminer-bulk-transcript-downloader and it works well but I would like to be...

mrkeithadams · 04-30-2019

Hi, I have a UCCX HA 11.6 cluster deployed in a corporate domain using Self Signed Certificates from the corporate internal CA. I have added SocialMiner in the DMZ using a public IP address with no NAT.My question is, can I have the SocialMiner app...

mrkeithadams · 06-05-2020

Hi Denise, Thanks for taking the time to look at this, apologies for the lack of detail! I'm using UCCX 12.5 and the standard Finesse agent.I'm making a 'PUT' request with a Finesse Gadget to Import a Contact List (XML) much like here in the guideht...

mrkeithadams · 05-15-2020

Has agent availability for chat been added as yet? I'm looking at version 12.5 and I can't see it in the application or guides.

mrkeithadams · 05-05-2015

Hi Anthony,Thank you for sharing this, I know this is an old post but hoping you or someone else could answer something for me. If I use the global session to read in an XML file, and use the "Create XML Doc" step to read the variable that contains ...

Member Since	‎04-12-2011 03:45 AM
Date Last Visited	‎06-13-2020 01:44 AM
Posts	8

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Finesse API Phonebook Contact ID query

UCCX Chat transcript download by team or queue

UCCX and SocialMiner Web Chat Certificate Query

Re: Finesse API Phonebook Contact ID query

Re: Social Miner UCCX Chat agent availability

Hi Anthony,Thank you for