I'm hoping someone can help me with troubleshooting how voicemails are occasionally ending up in the Example Administrator mailbox in Unity.I understand how and why they can get routed to it but (as far as I can see) I've removed every avenue that a ...

HiI'm looking to implement QRT for a pool of users as a trial to a wider implementation; is there anyway to add to the category's or are they pretty much locked as the set ones? We're running CUCM 7.0(2a). Are there more categories in later releases ...

We've set up our 2 Unity servers as per http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/vmexfo/5xcuigvmefo050.html - we have 2 servers,UNINTY01 as the primary and UNITY02 as the secondary. UNITY02 is the DC. In the above gui...

HiDue to a health scare (it's topical so I reckon you can guess which one!), we're setting up a helpline for the public to call. However we need to be able to find out how many people have called this number (and ideally who).We're running CUCM 6.0.1...

HiCurrently we're running a single Unity 4.0(5) box as a simple standalone voicemail box - by that I mean we don't use the full unified communications. What we want to do is achieve 2 things. Upgrade to Unity v5 and also introduce failover. We alread...