My mistake, i will attempt a packet capture to confirm, but it's so random/intermediate might be hard to duplicate to be able to capture. I message back if I able to capture. Thanks,Steve L.
The BYE is coming from beyond our PSTN, that's why it isn't happening on every call that ends up leaving a voicemail. It's down to a particular provider/carrier so this might never be resolved for me. Even the work around didn't help for this carrier...
The problem is with a particular carrier, not our provider so I wouldn't want break anything that's working for the vast major of cell callers but thank you for the suggestion.Steve L.
I've implemented this workaround but we are still seeing the occasional drop at around 20 seconds, I know it's a particular cell phone carrier and not our carrier otherwise I assume it would occur on every call where a voicemail is left. Are there an...
The problem I see specifically in 12.5.1 Finesse Voice CSQ Summary Report is what appears on the supervisors Finesse Snap page is the longest call in queue since midnight. My client would rather see the active state of the longest call in queue that ...
