About techToddler

techToddler · 04-17-2024

Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...

techToddler · 03-06-2024

Hello Everyone,I am trying to make an agent campaign setup working but I am loosing something somewhere. I see the import from baimport logs are good. But not seeing the dialer picking up the dial-list. In the dialer logs I see the campaigns which ar...

techToddler · 12-30-2020

Hello, I am trying to understand the concept of firewall traversal between Expressway E and C. The traversal server and client concept is understood. However I am getting how the UDP packets are sent between the firewall. For example, The traversal s...

techToddler · 01-17-2020

Hello Friends, So, I am trying to use soapclient with PHP to query the status of a phone. I am aware that risport70 can do that, however, it does go pull all the records every time I query. Also, I am not seeing a method like <DeviceName> or <Name> t...

techToddler · 12-22-2019

Hello Everyone, I am starter in UCCE and reading through the SRND it says, the below. Unified CCEUnified CCE is the standard version that most solutions use. In these solutions, Unified CCE selects the agent who handles the call. Unified CM acts as t...

techToddler · 03-19-2024

I found what I was doing wrong. I mapped a skill group that was configured with a another agent PG instead of the one the dialer was installed. Also the skill group stats that populated in the logs only shows the campaign once it starts working as it...

techToddler · 03-11-2024

@bill.king1 , Yes in config manager. I am seeing the import is working. I see in the table via a query. I have the admin script with the outboundpercent and outboundcontrol variables.

techToddler · 03-07-2024

Yes so the import is happening.I can see in the logger baimport logs. It imports and puts in a Dial-List like DL5XXX-5XXXIt creates a table in the ba database and I see the import sitting there when I check through a query. No errors there.

techToddler · 03-07-2024

I did try restarting the Dialer service and in fact the server after that. Yes did delete and created two campaign and none showed up. Is there something else I need to do to have the dialer see the dial-list?

techToddler · 12-31-2020

Thanks for your reply. So from an incoming call from outside what really happens from Expressway E to Expressway C? so for 100 calls at a time, do you say all 100 calls are processed with those few ports? how are the UDP ports traversing firewall? Th...

Member Since	‎11-01-2015 10:44 PM
Date Last Visited	‎04-17-2024 08:10 AM
Posts	97
Total Helpful Votes Received	1

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Cisco Jabber doesn't send PRACK

Cisco UCCE Dialer not seeing a campaign

How does Cisco Expressway allow UDP ports in firewall traversal?

How to query the registration status of a SINGLE IP phone?

What is the difference between CCE and ICM?

Re: Cisco UCCE Dialer not seeing a campaign

Re: Cisco UCCE Dialer not seeing a campaign

Re: Cisco UCCE Dialer not seeing a campaign

Re: Cisco UCCE Dialer not seeing a campaign

Re: How does Cisco Expressway allow UDP ports in firewall traversal?